The theatre will be open 45 minutes before the performance start time and we have a suggested staggered arrival from 35 minutes before the performance. Please check your ticket which is sent to you via text message for your stated arrival time.
When can I collect my tickets?
When you booked your ticket, you will have provided a mobile number to us. We will text you 4-5 hours before the performance you are attending with your ticket. Please make sure you bring your phone with you so the tickets can be scanned. If you have not entered a mobile number whilst making your booking, please log into your website account with your details and enter it before the performance.
What time does the show start?
The performance starts promptly at the time shown on the ticket (7.30pm Tuesday to Saturday, 3pm on Thursday and Saturday, and 2pm or 6pm on Sunday).
How long is the show?
The show is 2 hours and 20 minutes; this includes a 20-minute interval.
Is there a dress code?
There is no dress code, although we advise patrons to wear something comfortable as sitting for the duration of the performance can be quite restricting.
Is there a cloakroom?
There is currently no cloakroom. We can only admit small items & bags that fit underneath, or in front of, the seats in the auditorium.
Is there a bar?
There is a bar on every level, however, these are currently not in use. You can order drinks from your seat via your mobile phone, or with an usher.
Can I order drinks at the performance?
Yes. Once you have received your e-ticket via text message, you will be able to order drinks from your phone.
Is food and drink allowed in the theatre?
Light snacks are permitted and can be purchased in our kiosk & bars. Drinks purchased at the bar can only be taken into the auditorium in plastic cups, which are provided. Hot food and drink is not permitted anywhere in the theatre.
Can I buy merchandise?
Merchandise and programmes can be bought from your mobile phone and delivered to your seat.
Please contact our Stage Door Keeper to enquire about your lost property. They can be contacted on 020 7836 1086.
Is there an age restriction to this show?
The recommended age for the Mousetrap is 7 years and above. Children under school age will not be permitted entry, and those under the age of 16 will not be permitted entry into the auditorium without an adult present. All children must have their own ticket.
Will the cast mention my birthday?
Unfortunately, we cannot offer this to our patrons due to the traditional nature of the show.
Can I meet the cast?
It is possible to meet the cast outside our Stage Door following the performance. Please be aware that performers may be in a hurry at times but will usually try to make time to chat and sign autographs.
Do you have wifi?
Not now – but we are working on it.
Can I take photographs inside the theatre?
Please note that it is strictly forbidden to take pictures of the action on stage when the curtain goes up. However, we are happy for you to take pictures inside the auditorium of the theatre before the show begins. Please do feel free to share them on social media, with the hashtag #keepthesecret.
Is the theatre air conditioned?
The St. Martin’s Theatre is fully air-conditioned. We strive to keep the theatre in comfortable conditions through the changing seasons. Patrons not accustomed to West End Theatres are asked to observe the splendid and unusual architectural features and to take due care. The theatre is approximately 100 years old, so please be aware that there may be legroom restrictions amongst other issues associated with old buildings.