Patrons with specific access or seating requirements should book with the Box Office direct on 020 3034 2604. Bookings for specific seats should be made early to avoid disappointment. Bookings and enquires can also be taken by email at firstname.lastname@example.org.
We have prepared a Visual Story for children and young adults with sensory sensitivities. It is intended to help them prepare for a new experience and to become familiar with the new surroundings. Please click here to download it.
The St Martin’s Theatre is located in West Street. It is situated next to the Ambassadors Theatre and opposite the Ivy Restaurant. There are 3 shallow steps from the pavement to swing doors through to the foyer, where you will find the box office to your left and a souvenir kiosk to your right. There are 5 steps to the back of the dress circle auditorium, where there are two steps between rows. All staircases have handrails and are highlighted. Access to the Stalls and Upper Circle are not suitable for patrons with walking difficulties.
There is an infrared system working throughout the auditorium with both loop and conventional type headsets. Headsets must be booked in advance and a deposit is required. Upon arrival, please speak to a member of staff to receive your headset. Occasionally, performances are Captioned and Sign Interpreted.
Guide dogs and hearing dogs are permitted in the auditorium and staff can dog sit by prior arrangement. Dogs will be looked after in the manager’s office. Please inform the box office at the time of booking. Some performances are Audio Described.
Wheelchair access is via a removable ramp through the main entrance – staff will be available to assist. There are two spaces for wheelchairs, one in Box C and one in the dress circle. In Box C, the wheelchair will be raised on a small platform to enable the patron to see over the parapet. It is possible to transfer from a wheelchair to an aisle seat in the dress circle.
All of the bars are accessed via stairs. Drinks in plastic cups may be taken into the auditorium.
There is an adapted toilet on the dress circle level. Access is via the entrance on Tower Court. Please ask a member of staff, who will be happy to assist with access to the adapted toilet facilities.