The Mousetrap Official Site - The world’s longest running play
The Mousetrap Official Site - The world’s longest running play

Terms and conditions for purchase of tickets

These terms apply to the purchase of tickets made on our website. Please read them carefully before you place any orders on our website, as they set out important information about your and our rights and obligations. Customers booking through third party agents should contact their point of sale and refer to the individual terms and conditions of sale of that agent.

You must agree to these terms before you place your order.

You must be at least 16 years old to place an order on our website.

  1. About us
    1. We are Mousetrap Productions Limited, a company registered in England and Wales under company number: 02910157. Our registered office is at: 6th Floor Charlotte Building, 17 Gresse Street, London W1T 1QL. Our VAT number is:644960907.
  2. These terms
    1. Any reference to ‘we’, ‘us’ or ‘our’ in these terms is to Mousetrap Productions Ltd, and any reference to ‘you’ or ‘your’ is to the person placing an order on our
    2. We may make changes to these terms at any time. However, the terms which apply to your order will be those in force at the time you submitted your order to us.
    3. Please print out or save a copy of these terms and any emails from us for your records, as we will not save or file a copy for you. These terms are only available in English.
    4. Your use of our website is governed by our Website Terms of Use [insert link].
  3. Orders
    1. Please check your order to purchase tickets for the show The Moustrap (”the order”) carefully and correct any errors before you submit it to us.
    2. After you place your order, we will send you an acknowledgment email to let you know that we have received your This does not mean that your order has been accepted by us. Your order is an offer to buy products from us on these terms.
    3. Acceptance of your order by us takes place when we dispatch your tickets to you, at which point a legally binding contract is formed between you and us on these terms. We will send you an email with your tickets or an email confirming that your tickets have been dispatched.
    4. If we do not accept your order, for example because we have been unable to pre-authorise the payment, the tickets are unavailable, or there has been a mistake regarding the pricing or description of the tickets, we will email you using the details you provided when you placed your We have the right to reject any order for any reason.
  4. Availability
    1. All orders are subject to availability. We cannot guarantee tickets will be available at any given time. In certain circumstances beyond our reasonable control, for example where there has been a change in law, we may need to stop selling certain products. If this happens and it affects your order, we will notify you by email, cancel your order and provide you with a full refund (including any delivery costs) if payment has already been taken.
  5. Making changes to your order
    1. Tickets are non-refundable.
    2. Tickets may be exchanged up to 24 hours prior to a performance. The tickets may be exchanged for a performance within a year of the date of the original show.
  6. Performance cancellation
    1. If a performance is cancelled, tickets may be exchanged to a future performance within a year of the cancelled show or refunded. We will only refund the cost of ticket(s) and will not refund any other associated costs. We will not remunerate any customers for any other expenses connected to their theatre visit including, but not limited to, travel and accommodation expenses.
  7. Resale
    1. A ticket purchased from us remains our property and is sold to you as a personal revocable licence.
    2. You may not resell, transfer or advertise for profit or commercial gain a ticket purchased from us and in the event we reasonably believe you are doing so we reserve the right to void the ticket and refuse entry to, or eject from, the show without a refund.
  8. Ticket prices
    1. Prices for our tickets are set out on our All prices are in pounds sterling (£)(GBP) but exclude delivery charges. Information on delivery options and costs is provided as part of the purchasing process on our website
    2. Prices for our tickets and delivery charges may change at any time. Except as set out in clause 8.3 below, such changes will not affect existing orders.
    3. If there has been an error on the website regarding the pricing of any of our tickets and this affects your order, we will try to contact you using the contact details you provided when you placed your We will give you the option to re-confirm your order at the correct price or to cancel your order. If we are unable to contact you, we will treat the order as cancelled and notify you by email.
  9. Payment
    1. We accept the following credit cards and debit cards: Visa, Mastercard and American Express. You can also pay by cash or cheque if your purchase is offline. If you wish to pay via bank transfer please contact us for details. All credit card and debit card payments need to be authorised by the relevant card issuer.
    2. We will take payment from your card when your order is confirmed. If the payment is unsuccessful, we will try to contact you using the contact details you provided when you placed your If we are unable to contact you, we will cancel your order and notify you by email.
  10. Delivery
    1. f you choose for your order to be posted to you, we will deliver your order to the address specified by you when you placed your
    2. Please examine the tickets as soon as reasonably possible after delivery (whether by post, picking up at the box office or electronically) and notify us of any error as soon as reasonably possible.
    3. Once your order has been delivered to your address or in accordance with the delivery instructions you provided to us, the risk in the products passes to you and the tickets are classed as having been ‘delivered’. This means that you are responsible for the tickets and we are not liable to you if the tickets are lost stolen or destroyed after they have been delivered to you.
    4. In the event you do lose your tickets please contact us and we will endeavour to replace them, although we make no guarantees in this regard and we reserve the right to charge an administration fee for doing so.
  11. Admission and attendance
    1. The unauthorised use of equipment for photographing, recording or transmitting (by digital or other means) any audio, visual or audio-visual material within the St. Martin’s Theatre (“the Venue”) is strictly forbidden. Unauthorised recordings, tapes, films or similar items may be confiscated and destroyed by us. Any recording made of the show in breach of these conditions shall belong to the us and you agree to assign any and all rights in the recording to us.
    2. We reserve the right to conduct security searches upon entry to the Venue and confiscate any item which in our opinion may cause danger or disruption to other persons or is not permitted in accordance with these Terms and Conditions.
    3. You shall not bring all or any of the following into the Venue:
    4. smoking materials; laser pens; animals (except guide dogs); your own food and drink (including alcohol); bottles, cans or glass containers; any item which we consider could be used as a weapon (including sharp or pointed objects such as knives); and illegal substances. 
    5. Smoking and vaping within the Venue is strictly prohibited. The Management reserves the right to eject any person found smoking or vaping within the Venue without refund.
    6. All mobile phones must be switched off during any performance at the St. Martin’s Theatre.
    7. You must comply with any and all instructions given to you by any staff at the Venue and we reserve the right to remove anyone from the Venue who does not comply with our reasonable instructions.
  12. Events beyond our control
    1. We are not liable to you if we fail to comply with these terms because of circumstances beyond our reasonable control.
  13. Our responsibility to you
    1. We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage.
    2. Nothing in these terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.
  14. Your information
    1. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what information we collect and hold about you, and how we collect, store, use and share such information.
  15. No third party rights
    1. No one other than us or you has any right to enforce any of these terms.
  16. Transfer of rights
    1. We may transfer our rights under these terms to another business without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected as a result.
    2. You are not allowed to transfer your rights under these terms to anyone without our prior written consent.
  17. Complaints
    1. If you are unhappy with us or the products you ordered, please contact us [email protected].
  18. Governing law and jurisdiction
    1. The laws of England and Wales apply to these terms, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.
    2. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you

Policy effective date: 22/04/2022

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